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Previous Projects - Connley Walker Security Consulting Services: Medsurge

Connley Walker was engaged by Medsurge to carry out an independent security risk assessment and review of their facility located in Mulgrave. This review was conducted in accordance with the Australian Standard for Risk Management AS/NZS ISO 31000:2018 and referenced the requirements of the Drugs, Poisons and Controlled Substances Regulations 2017 as well as the Australian Code of Good Wholesaling Practice for medicines.

Medsurge logo

Consultation and Physical Site Inspection

Our team at Connley Walker commenced the project with a comprehensive consultation and physical site inspection. This initial phase involved meeting with Medsurge’s key stakeholders to identify the current security environment and any issues that may exist. The consultation provided valuable insights into the security concerns and operational nuances of the facility.

During the site inspection, we thoroughly examined the effectiveness of Medsurge’s current security measures. This inspection encompassed several critical areas:

  • Physical Security Hardware and Architecture: We evaluated the integrity and robustness of doors, locks, windows, roofing, car parking facilities, and sight lines.
  • Electronic Security Systems: Our assessment included a detailed review of the CCTV systems, electronic access control mechanisms, and intruder alarms in place.
  • Security Processes: We scrutinised the management of keys, visitor management protocols, and staff access control procedures.

This phase was instrumental in identifying potential vulnerabilities in Medsurge’s security infrastructure and procedures.

Review of Documentation

Following the physical inspection, we conducted a thorough review of Medsurge’s security documentation and site plans. This review was aimed at assessing the effectiveness of existing security measures documented in their protocols and plans. The documentation review mirrored the physical inspection in scope, covering:

  • Physical Security Hardware and Architecture: Detailed analysis of the current state of doors, locks, windows, roofing, car parking, and sight lines.
  • Electronic Security Systems: Verification of the functionality and coverage of CCTV, electronic access control, and intruder alarm systems.
  • Security Processes: Examination of key management systems, visitor management records, and staff access logs.

This review ensured that Medsurge’s documented security measures were aligned with their actual practices and identified any discrepancies that needed addressing.

Security Risk Assessment

The core of our engagement with Medsurge involved a comprehensive security risk assessment, conducted in accordance with the Australian Standard for Risk Management AS/NZS ISO 31000:2018. This assessment was broken down into several key stages:

Risk Identification:

We identified potential security risks associated with criminal threats. The risks considered included:

  • Crimes Against People: Potential threats to the safety and well-being of Medsurge employees, contractors, and visitors.
  • Crimes Against Property: Risks related to theft, vandalism, and damage to Medsurge’s property and assets.
  • Other Crimes: Any additional criminal activities that could potentially impact Medsurge’s operations.

Risk Analysis:

In this phase, we determined the level of risk associated with the identified threats by considering the existing risk controls. This involved evaluating the likelihood of each risk materialising and the potential consequences. By doing so, we were able to prioritise the risks and focus on the most critical areas needing attention.


Based on our findings, we developed cost-effective security risk mitigation measures tailored to address the identified threats. Our recommendations were designed to enhance Medsurge’s security posture while being practical and feasible to implement. These recommendations covered enhancements in physical security, upgrades to electronic systems, and improvements in security processes.

Documented Report

The final deliverable of our engagement was a detailed and documented report that encapsulated all our findings and recommendations. This report included:

  • A comprehensive assessment of the immediate storage facility, such as safes or vaults, ensuring they met the required standards.
  • An evaluation of the general security of the premises, including access control systems, camera surveillance, and the presence and effectiveness of security personnel.
  • Suitability assessment of the premises in line with the Medicines and Poisons Regulation, as well as the requirements set forth by the Regulatory, Risk, Integrity, and Legal Division of the Department of Health.

The report served as a definitive guide for Medsurge to enhance their security measures and ensure compliance with regulatory standards.


Connley Walker’s security risk assessment for Medsurge was a comprehensively planned and executed project, adhering to the highest standards of risk management and regulatory compliance. Our thorough consultation, physical inspection, documentation review, and comprehensive risk assessment provided Medsurge with actionable insights and practical recommendations to fortify their security infrastructure. By addressing the identified vulnerabilities and implementing our recommended measures, Medsurge can significantly enhance the safety and security of their facility, ensuring the protection of their people, property, and operations.

Connley Walker is an independent security consulting group specialising in both physical and cyber security, along with expertise in risk management. Connley Walker fully complies with the Australian Government’s Information Privacy Principles (IPP) and is able to provide IPP consulting services related to securing your information.

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